Terms and Conditions

Man with Van Finchley Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Finchley provides removal and related services to private and business customers. By making a booking, you agree that you have read, understood, and accepted these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 "Company" means Man with Van Finchley, the provider of removal and associated services.

1.2 "Customer" means the person, firm, or business making a booking with the Company.

1.3 "Services" means any transport, removal, loading, unloading, packing, or related services provided by the Company.

1.4 "Goods" means all items handled, transported, or stored by the Company on behalf of the Customer.

1.5 "Service Area" means the locations within which the Company normally offers man and van and removal services, including Finchley and surrounding areas, as may be amended by the Company from time to time.

2. Scope of Services

2.1 The Company provides man and van and removal services for domestic and commercial customers, including but not limited to collection, loading, transportation, unloading, and where agreed, packing or unpacking services.

2.2 The Services are provided within the United Kingdom and primarily operate within the Company’s usual service area. Requests for services outside this area may be accepted at the Company’s discretion and may be subject to additional charges and conditions.

2.3 The Company reserves the right to refuse to carry any Goods that are unsafe, illegal, or prohibited under these Terms and Conditions.

3. Booking Process

3.1 Bookings may be made by the Customer through the Company’s accepted booking channels as specified by the Company from time to time.

3.2 When making a booking, the Customer must provide accurate and complete information, including:

a) Collection and delivery addresses, access details, and any parking restrictions.

b) The nature, approximate volume, and description of the Goods.

c) Any special handling requirements, fragile items, or items of high value.

d) Preferred dates and times for the Service.

3.3 All bookings are subject to availability and are not confirmed until the Company has confirmed acceptance of the booking and, where required, received any deposit or pre-payment.

3.4 The Customer is responsible for ensuring that all information provided at the time of booking is correct. Any changes, including change of date, time, address, or volume of Goods, must be notified to the Company as soon as possible and may result in revised charges.

4. Quotes and Pricing

4.1 Any quote provided by the Company is based on the information supplied by the Customer at the time of enquiry.

4.2 Quotes may be given as a fixed price or based on an hourly rate. The basis of the quote will be clearly explained to the Customer.

4.3 The Company reserves the right to amend a quote or add additional charges if:

a) The information provided by the Customer was incomplete or inaccurate.

b) Additional services are requested or required on the day of the move.

c) There are delays or waiting times beyond the Company’s control, including but not limited to waiting for keys or restricted access.

d) There are unforeseen difficulties with access, such as narrow staircases, inadequate lifts, or long carrying distances.

4.4 Unless otherwise stated, quotes do not include congestion charges, tolls, parking fees, storage costs, or disposal charges, which may be added separately where applicable.

5. Payments

5.1 The Customer agrees to pay the Company’s charges in accordance with the agreed quote and these Terms and Conditions.

5.2 The Company may require a deposit or full pre-payment to secure a booking. Any such requirement will be notified to the Customer at the time of booking.

5.3 Unless otherwise agreed in writing, any balance of payment is due immediately upon completion of the Services on the day of the move.

5.4 Payment methods accepted by the Company will be made clear during the booking process. The Customer is responsible for ensuring that they have an appropriate method of payment available.

5.5 In the event of late payment, the Company reserves the right to charge reasonable interest and administrative fees and, if necessary, to suspend or refuse further services until all outstanding sums are paid in full.

6. Cancellations and Amendments

6.1 If the Customer wishes to cancel or amend a booking, they must notify the Company as soon as possible.

6.2 The following cancellation charges may apply:

a) If cancellation is made more than 48 hours before the scheduled start time, any deposit may be refunded at the Company’s discretion, less any reasonable administrative costs.

b) If cancellation is made within 48 hours but more than 24 hours before the scheduled start time, the Company may retain part or all of the deposit to cover lost bookings and administrative expenses.

c) If cancellation is made within 24 hours of the scheduled start time, or if the Customer fails to be present or provide access on the day, the Company may charge up to 100 percent of the quoted price.

6.3 If the Customer requests a change of date or time, the Company will make reasonable efforts to accommodate the request, but cannot guarantee availability. Any rescheduling may be treated as a cancellation and rebooking at the Company’s discretion.

6.4 The Company reserves the right to cancel or postpone a booking for reasons including, but not limited to, safety concerns, severe weather, vehicle breakdown, staff illness, or events beyond the Company’s reasonable control. In such cases, the Company will aim to offer an alternative date or a refund of any pre-payment, but will not be liable for any consequential loss.

7. Customer Responsibilities

7.1 The Customer is responsible for:

a) Ensuring that the Goods are properly packed, secured, and ready for transport, unless packing services have been specifically agreed.

b) Arranging adequate insurance cover for Goods, particularly items of high value, unless otherwise agreed.

c) Ensuring that the property at both collection and delivery addresses is accessible and safe for the Company’s staff and vehicle.

d) Obtaining and paying for any necessary permits, such as parking suspensions or permissions from building management, unless otherwise agreed with the Company.

e) Being present, or ensuring a responsible representative is present, at both collection and delivery to supervise the move, give instructions, and check the Goods.

7.2 The Customer must not ask the Company to transport any items that are prohibited under these Terms and Conditions.

8. Goods Not Accepted for Transport

8.1 Unless expressly agreed in writing, the Company will not accept or transport:

a) Hazardous or dangerous goods, including explosives, gases, flammable or corrosive substances.

b) Illegal items or substances.

c) Perishable goods that may deteriorate in transit.

d) Livestock, pets, or other animals.

e) Cash, jewellery, watches, precious metals, or other high-value items.

f) Important documents such as passports, deeds, securities, or financial papers.

8.2 If any such items are transported without the Company’s knowledge, the Company shall have no liability for loss, damage, or deterioration of those items.

9. Liability for Loss or Damage

9.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss of or damage to Goods is subject to the limitations set out in this clause.

9.2 The Company shall not be liable for:

a) Loss or damage arising from the Customer’s failure to pack Goods properly, unless packing has been carried out by the Company.

b) Loss or damage to items that are inherently fragile, including glass, mirrors, or delicate ornaments, unless specifically declared and agreed in advance.

c) Loss or damage resulting from wear and tear, leakage, atmospheric or climatic conditions, or inherent defect of the Goods.

d) Loss or damage arising from delays or failure to perform the Services due to events beyond the Company’s reasonable control.

9.3 The Company’s total liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall be limited to a reasonable amount per incident, as determined by the Company, unless a higher value has been agreed in writing and any applicable additional charge has been paid.

9.4 The Company shall not be liable for any indirect or consequential loss, including loss of profits, loss of business, or loss of opportunity, arising out of or in connection with the Services.

9.5 The Customer must inspect the Goods as soon as reasonably possible on completion of the Services and notify the Company of any apparent loss or damage within a reasonable time. Failure to do so may affect the Company’s ability to investigate and process any claim.

10. Delays and Waiting Time

10.1 While the Company will make reasonable efforts to adhere to agreed times, all arrival and delivery times are estimates and are not guaranteed.

10.2 The Company shall not be liable for delays caused by traffic, roadworks, accidents, weather conditions, or other circumstances beyond its reasonable control.

10.3 Where delays or waiting times occur due to the Customer, including but not limited to waiting for keys, lack of access, or the Customer not being ready, the Company may charge additional waiting time at its standard rates.

11. Parking, Access, and Property Damage

11.1 The Customer is responsible for ensuring suitable parking is available for the Company’s vehicle at both collection and delivery addresses.

11.2 Any parking fines or penalties incurred as a direct result of instructions from the Customer or the Customer’s failure to arrange suitable parking may be charged to the Customer.

11.3 The Customer should take reasonable steps to protect floors, walls, and fixtures at both properties. The Company will take reasonable care but shall not be liable for minor scuffs, marks, or damage to decoration that may be considered a normal risk of moving Goods, provided reasonable care has been taken.

12. Waste and Disposal Regulations

12.1 The Company is not a licensed waste carrier for general household or commercial refuse unless specifically stated. The Company will only remove unwanted items where this has been agreed in advance as part of the Service and in accordance with applicable waste regulations.

12.2 The Customer must not request the Company to dispose of items in any manner that would breach environmental or local authority regulations.

12.3 Any charges for disposal or recycling of items will be agreed in advance where possible and may be subject to additional fees depending on the nature and quantity of the items to be removed.

12.4 The Company reserves the right to refuse the removal or disposal of any items it reasonably believes would breach waste regulations or pose a risk to health or safety.

13. Insurance

13.1 The Company maintains appropriate public liability and, where applicable, goods in transit cover, subject to the terms and exclusions of the relevant policies.

13.2 The Customer is responsible for assessing whether the Company’s standard level of cover is sufficient for their Goods. If higher protection is required, the Customer should arrange their own additional insurance or, where offered, agree extended cover with the Company in writing.

14. Complaints and Claims

14.1 If the Customer is not satisfied with the Services, they should raise the issue with the Company as soon as possible so that the matter can be investigated and, where appropriate, resolved.

14.2 Any claim for loss or damage to Goods must be made to the Company within a reasonable time of completion of the Services, providing full details of the alleged loss or damage.

14.3 The Customer must preserve any damaged items and make them available for inspection by the Company or its insurers if required.

15. Data Protection and Privacy

15.1 The Company will collect and use personal data provided by the Customer for the purpose of arranging and carrying out the Services and for related administration.

15.2 The Company will take reasonable steps to keep such data secure and will not share it with third parties except where necessary for the performance of the Services, for legal reasons, or where the Customer has given consent.

16. Termination

16.1 The Company may terminate or suspend the provision of Services immediately by notice to the Customer if the Customer:

a) Fails to pay any sum when due; or

b) Commits a serious breach of these Terms and Conditions; or

c) Provides information that is false or misleading in a way that materially affects the Services.

16.2 Termination will not affect any rights or obligations that have already accrued at the date of termination.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services provided shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

18. General Provisions

18.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

18.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.

18.3 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings, representations, or agreements, whether oral or written.

18.4 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company.

18.5 The Company reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that booking.