Terms and Conditions for Man With Van Finchley

These Terms and Conditions set out the basis on which Man With Van Finchley provides removal, transport, loading, unloading, collection, and related logistical services to customers in the UK. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. These conditions are designed to protect both parties, clarify responsibilities, and ensure that the service is delivered safely, lawfully, and efficiently.

In these Terms, references to “we,” “us,” and “our” mean the service provider operating as Man With Van Finchley, while references to “you” or “the customer” mean the individual or business requesting the service. These terms apply to all standard bookings unless a separate written agreement states otherwise.

The scope of services may include single-item moves, part-load transport, household or office relocation support, furniture collection, delivery assistance, and other man and van services agreed in advance. However, the service does not automatically include specialist packing, dismantling, storage, disposal, or the handling of prohibited goods unless expressly confirmed in writing.

Booking Process

All bookings must be made in advance through the agreed booking method. A booking is only confirmed once the customer has provided the necessary details and received confirmation from us. We may request information such as the collection address, delivery address, item list, access conditions, floor levels, parking restrictions, preferred dates and times, and any special handling requirements.

Accurate information is essential. The customer is responsible for ensuring that all details supplied at the time of booking are complete and correct. If the information changes before the service date, the customer must notify us as soon as reasonably possible. Changes may affect the price, vehicle size, timing, staffing, or overall feasibility of the job.

We reserve the right to decline or amend a booking if the requested service is unsafe, unlawful, commercially impractical, or outside the scope of our available resources. For example, we may refuse to carry items that exceed safe lifting limits, items that are not properly packed, or goods that are restricted by law. Any quotation given before final confirmation is based on the information supplied by the customer and may be revised if circumstances differ on the day.

Payments and Charges

All prices are quoted in pounds sterling unless otherwise stated. Charges may be based on hourly rates, fixed-price quotations, or a combination of both, depending on the nature of the job. Any estimate provided before the booking is confirmed is not a final price unless explicitly stated as fixed and subject to no material changes.

The customer agrees to pay all agreed charges, including any applicable waiting time, additional labour, extra mileage, congestion or parking-related costs, access issues, or other costs that arise because of inaccurate information, delays, or changes requested by the customer. Where additional work is requested on the day, we may revise the price accordingly before continuing.

Payment Terms

Payment must be made using the method agreed at the time of booking or upon completion of the service, as applicable. We may require a deposit, part payment in advance, or full payment before the job starts, particularly for larger bookings, longer journeys, or services requiring reserved time slots. If a deposit is taken, it may be non-refundable except where cancellation rights under these terms apply.

Unless otherwise agreed in writing, invoices must be paid immediately upon completion or within the stated payment period. Late or unpaid invoices may result in recovery action, and the customer may be liable for reasonable administrative, interest, and collection costs where permitted by law. We reserve the right to suspend or withhold future services where an outstanding balance remains unpaid.

Cancellations and Amendments

Cancellations must be made as early as possible. If the customer cancels after a booking has been confirmed, cancellation charges may apply depending on the notice provided and any costs already incurred. This may include vehicle allocation, labour reserved, travel already undertaken, or non-recoverable third-party costs.

The closer the cancellation is to the scheduled service time, the more likely a cancellation fee will apply. If the customer fails to provide access, is unavailable at the agreed time, or the job cannot proceed due to inaccurate information or missing permissions, this may be treated as a late cancellation or failed booking and charged accordingly.

We may also need to amend or reschedule a booking in exceptional circumstances such as severe weather, traffic disruption, vehicle breakdown, staff illness, safety concerns, or events beyond our reasonable control. In such cases, we will aim to provide a suitable alternative date or time where possible.

Customer Responsibilities

The customer must ensure that all items are ready for loading at the agreed time and are suitably packed, secured, and labelled where required. Fragile items should be packed with appropriate protection. The customer is responsible for disconnecting appliances, removing personal data from electronic items, and ensuring that anything to be moved is lawful to transport and does not contain prohibited contents.

Where access is restricted, the customer must arrange suitable parking permissions, permits, building access, lift access, keys, entry codes, or escort arrangements unless we have expressly agreed to manage these matters. Delays caused by incomplete access arrangements may result in waiting charges or cancellation fees.

Loading, Transport, and Delivery

We will take reasonable care when loading, securing, transporting, and unloading items. However, the customer acknowledges that handling furniture, appliances, and household goods involves ordinary risks of minor scuffs, scratches, or movement-related wear, particularly where items are old, unstable, or inadequately packaged. We will not be responsible for pre-existing damage or defects.

If the customer requests that an item be moved despite visible damage, instability, or inappropriate packaging, we may refuse to proceed unless the customer accepts the risk. We may also refuse to move items that are too heavy, unsafe, contaminated, wet, leaking, or likely to cause damage to property or the vehicle.

The customer or their authorised representative should be present at both collection and delivery unless otherwise agreed. In the event of a delivery to a third party, that person’s signature, confirmation, or acceptance may be treated as proof of completion.

Liability and Limitations

We will exercise reasonable skill and care in providing man with van Finchley services. However, our liability is limited to losses caused directly by our negligence or breach of contract, and only to the extent permitted by law. We are not liable for indirect, consequential, or economic losses such as loss of profit, missed appointments, business interruption, or emotional distress, except where such exclusion is not allowed by law.

We do not accept responsibility for damage arising from items that were inadequately packed, improperly assembled, already defective, or moved against our advice. Nor do we accept liability for damage caused by customer negligence, including failure to provide safe access, secure loose items, or disclose relevant hazards. The customer should ensure that valuables, cash, documents, jewellery, and irreplaceable items are transported personally whenever possible.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Where liability is accepted, our total liability for any single booking will be limited to the amount paid for the relevant service, unless a higher limit is required by law or agreed in writing.

Insurance

We may maintain appropriate insurance cover for our operations, but this does not replace the customer’s duty to insure their own goods where required. The customer is strongly encouraged to hold adequate goods-in-transit, contents, or business insurance depending on the nature of the move. Any claim must be supported by evidence, including photographs, proof of value, and notification made within a reasonable time.

If an incident occurs, the customer must allow us a fair opportunity to inspect the item and assess the circumstances before repair, disposal, or replacement is undertaken. Failure to do so may affect the validity of any claim.

Waste Regulations and Prohibited Items

We operate in accordance with UK waste management rules and will only remove or dispose of waste where this has been agreed in advance and where the waste is lawful to handle. If waste collection is part of the service, the customer must accurately describe the waste type, quantity, and location. We may refuse to collect any waste that is hazardous, unlicensed, incorrectly described, or unsuitable for transport.

The customer must not include prohibited, illegal, dangerous, or controlled items in any load unless we have explicitly agreed and the law permits transportation. Examples include asbestos, chemicals, solvents, gas cylinders, clinical waste, explosives, fireworks, batteries requiring special handling, firearms, and any waste that requires specialist licensing or treatment. The customer is responsible for declaring such items in advance.

Where waste is removed, the customer must ensure it is correctly presented and separated if required by law. We may ask for evidence of lawful transfer or disposal and may refuse any collection that would place us in breach of environmental, licensing, or duty-of-care obligations. The customer accepts responsibility for penalties, costs, or claims arising from inaccurate waste descriptions or illegal disposal requests.

Delay, Access, and Waiting Time

If we arrive on time but cannot start work because of delays outside our control, waiting charges may apply. Such delays may include unavailable keys, blocked access, parking restrictions, lifts out of service, missing goods, or the customer’s absence. We will make reasonable efforts to communicate delays and continue the job where practical.

If access conditions change materially from those disclosed at booking, we may adjust the quote or decline to proceed if the revised circumstances make the job unsafe or impractical. In such cases, the customer may still be liable for call-out, waiting, or aborted-job charges where reasonable.

Subcontracting and Staff

We may use employees, associates, or subcontractors to perform all or part of the service. Any person acting on our behalf is covered by these terms as far as applicable. We will remain responsible for ensuring that the service is delivered competently, subject to the limitations set out in these terms and the law.

Complaints and Disputes

If the customer has a concern about the service, they should raise it as soon as reasonably possible so that we have the chance to investigate and, where appropriate, resolve the issue. Claims should be supported by relevant information, including photographs, item descriptions, and a clear explanation of the concern. Failure to report an issue promptly may affect our ability to investigate.

Where a dispute cannot be resolved informally, both parties agree to attempt to settle the matter in good faith before taking formal action. Nothing in this section prevents either party from seeking urgent legal relief where necessary.

General Provisions

We may update these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking unless a change is required by law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

Governing Law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute, subject to any mandatory consumer rights or legal protections that apply.

By booking a service with Man With Van Finchley, the customer confirms that they accept these terms in full and agree that they form the basis of the contract for the relevant service. These terms are intended to create a fair, clear, and lawful framework for all man and van Finchley bookings, while preserving the practical flexibility required for transport and removal work.