Terms and Conditions for Man With Van Finchley Services

These terms and conditions set out the basis on which Man With Van Finchley provides moving, delivery, collection, and related transport services to customers. By making a booking, confirming a quotation, or allowing a driver or team member to begin work, the customer agrees to these terms. Please read them carefully before arranging any service. These conditions are designed to create clarity around the booking process, payments, cancellations, liability, waste handling, and the legal framework that applies to the service.

1. Scope of Services

The service may include loading, unloading, transport, furniture handling, single-item collection, local removals, and other agreed van-based tasks. The exact scope of work depends on the quotation, the customer’s instructions, and any written or verbal agreement confirmed before the job begins. Man with van Finchley services are provided on the understanding that the customer has disclosed all relevant details in advance, including item size, access restrictions, parking issues, and any special handling needs. Failure to provide accurate information may affect the cost, timing, and feasibility of the job.

Any service described as a man and van Finchley or Finchley man with van arrangement is not a storage service, packing service, or specialist removal service unless expressly agreed. Where specialist handling is required, such as items that are unusually heavy, fragile, oversized, hazardous, or requiring dismantling, the customer must notify the company before booking. The company may refuse or adjust the service if the work falls outside normal operational capacity, if it would create safety risks, or if it would breach applicable laws or permits.

2. Booking Process

Bookings may be requested by the customer through the agreed booking method and are only confirmed once the company accepts the job details, availability is checked, and the quotation or estimate is approved. A booking may be based on an hourly rate, fixed price, minimum charge, or a combination of these, depending on the nature of the service. Any quotation is based on the information supplied at the time of enquiry and may be revised if the actual job differs from the description provided.

2.1 Customer Information

The customer must provide accurate information, including the collection and delivery addresses, item list, access conditions, preferred times, floor levels, and any parking or loading restrictions. If the customer fails to disclose material details, the company may amend the price, extend the duration, or decline to proceed. For a van and man Finchley booking, the company relies on the customer’s description of the task, and any mistake or omission by the customer may result in extra charges or a delay.

Once a booking is confirmed, the company will reserve the agreed time and allocate resources accordingly. The customer is responsible for ensuring that the collection and delivery points are accessible, that items are ready to move at the scheduled time, and that any necessary permissions have been obtained. If the job requires waiting time due to delayed access, incomplete preparation, or failure to secure parking, the company may charge additional fees at the applicable rate. The company may also reschedule if circumstances beyond its control make it unsafe or impractical to continue.

3. Payments

Payment terms will be stated at the time of booking or on the invoice. Unless otherwise agreed in writing, payment is due on the day the service is completed and may be required immediately after the job ends. The company may request a deposit for certain bookings, high-value work, peak periods, or jobs involving substantial vehicle and labour allocation. Deposits are normally non-refundable except where the company cancels the service without fault on the customer’s part or where otherwise required by law.

3.1 Accepted Charges

Charges may include labour time, vehicle use, fuel, congestion or toll costs where applicable, waiting time, additional stops, stair carry fees, dismantling or reassembly if agreed, and extra handling for bulky or heavy items. The company may also charge for aborted jobs, failed access, incorrect addresses, excessive delays, or additional work requested on the day. For man with van Finchley services, any variation from the original booking may increase the total fee. The customer must pay all undisputed charges promptly and in full.

If payment is made by bank transfer or any other non-cash method, the company may require cleared funds before releasing goods, where lawful and appropriate. Where an invoice is issued, payment must be made by the date specified on the invoice. Late payments may result in additional administrative charges, interest, or recovery action as permitted by law. The customer is responsible for any bank charges, payment processing fees, or failed transaction costs arising from their chosen payment method.

4. Cancellations, Changes, and No-Shows

The customer may cancel or amend a booking, but notice should be given as early as possible. Because resources are allocated in advance, cancellation charges may apply depending on how much notice is provided and whether the team has already been dispatched or has begun work. A cancellation made close to the scheduled time may be charged in full or partly in order to cover lost time, vehicle allocation, and administration costs. Any deposit may be retained to the extent reasonably necessary to cover those losses.

4.1 Company Cancellations

The company may cancel or postpone a booking where there is a safety issue, vehicle breakdown, severe weather, staff illness, non-payment, incorrect booking information, or any other reason outside reasonable control. In such cases, the company will aim to rearrange the service at a suitable time. If rearrangement is not possible, the customer will be refunded any amount paid in advance for the cancelled portion of the service, except where the cancellation was caused by the customer’s breach of these terms.

If the customer is not present, cannot be contacted, fails to provide access, or does not have the goods ready at the agreed time, the job may be treated as a no-show or aborted booking. In such cases the company may charge the agreed minimum fee, waiting time, and any additional costs already incurred. The company is not responsible for delays caused by incorrect information or lack of preparation on the customer’s side.

5. Liability and Risk

The company will take reasonable care when handling items and performing the service. However, the customer accepts that moving goods involves inherent risks, especially where items are heavy, awkward, fragile, or poorly packed. Unless caused by the company’s negligence, the company will not be liable for loss or damage to items that were already defective, inadequately packed, or handled contrary to the company’s instructions. The customer is encouraged to arrange suitable insurance for valuable, fragile, antique, or irreplaceable items.

5.1 Limitations of Liability

To the fullest extent permitted by law, the company excludes liability for indirect, consequential, or economic losses, including loss of profit, loss of business, loss of opportunity, or delay-related loss. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Where the company is found liable for damage to customer property, its liability may be limited to the reasonable repair cost or replacement value of the affected item, subject to evidence of value and causation.

Customers must ensure that items are packed securely and that loose parts, glass, electronics, liquids, and breakables are protected before collection. The company may refuse to move unsafe items or items that pose a contamination, leakage, or injury risk. Any damage claim must be reported as soon as reasonably possible after discovery and supported with photographs, proof of ownership, and any other information reasonably requested. The company will consider claims fairly and in line with applicable consumer and contract law.

6. Customer Responsibilities

The customer must ensure that the premises are legally accessible, safe, and suitable for the service. This includes arranging parking where required, informing neighbours or building management if necessary, and ensuring that lifts, stairwells, and access routes can accommodate the goods. The customer must also ensure that all goods handed over for transport are lawful to possess, move, and deliver. The company may rely on the customer’s confirmation that no item contains prohibited, stolen, dangerous, or undeclared hazardous material.

6.1 Delays and Additional Time

If the service takes longer than expected because of access issues, poor preparation, additional items, repeated trips, or further instructions from the customer, the company may apply waiting charges or hourly extensions. This applies to any man and van Finchley or Finchley van and man booking where the actual task expands beyond the original quotation. The customer authorises the company to continue work where reasonable and safe to do so, provided the extra time and charges are communicated as soon as practicable.

Any items left behind, abandoned, or refused by the customer after completion remain the customer’s responsibility. If the company agrees to hold such items temporarily, this is done at the customer’s risk and subject to availability and any additional charges. The company does not provide warehouse storage unless expressly agreed in writing under a separate arrangement.

7. Waste Regulations and Disposal

Where the service involves disposal, clearance, or removal of unwanted items, the customer must clearly state in advance what is to be taken away. The company will only handle waste in accordance with applicable UK waste rules and environmental requirements. The customer is responsible for declaring whether any item is hazardous, electrical, recyclable, reusable, or subject to special disposal conditions. The company may refuse any waste that is not properly described or that cannot be transported lawfully.

7.1 Duty of Care

Under UK waste regulations, waste must be transferred only to authorised facilities or licensed persons where required. The customer agrees not to request unlawful dumping, fly-tipping, or disposal of restricted materials through the service. The company may require details of the waste stream, may separate items for recycling where practical, and may charge disposal fees, tipping charges, or handling fees if applicable. If the customer misdescribes waste or fails to disclose hazardous contents, the customer will be responsible for any resulting fine, cost, claim, or enforcement action unless caused by the company’s own fault.

The company is not responsible for the contents of sealed bags, boxes, or containers unless it has expressly agreed to inspect them. The customer must not include paints, chemicals, asbestos, gas cylinders, clinical waste, or other prohibited materials unless the company has confirmed in writing that it can lawfully collect them and any special conditions have been met. The company may report unsafe, unlawful, or suspicious items to the relevant authorities where required.

8. Force Majeure

The company is not liable for delay or failure to perform where performance is prevented or hindered by events beyond its reasonable control, including accidents, adverse weather, traffic disruption, road closures, strikes, public emergencies, civil disorder, epidemics, government restrictions, or equipment failure not caused by negligence. In such cases, the company may reschedule the booking or cancel it without liability for consequential loss. Any prepaid sums may be refunded only to the extent not already used to cover work performed or unavoidable costs incurred.

9. Data and Privacy

Personal data supplied for booking and service administration will be used only for the legitimate purposes of arranging, delivering, invoicing, and recording the service, or as otherwise required by law. The company will not sell customer data and will handle information in accordance with applicable UK data protection law. Customers should avoid sharing unnecessary sensitive information unless it is directly relevant to the service.

10. General Provisions If any part of these terms is found to be invalid or unenforceable, the remaining terms will continue in full force. No failure or delay by the company in exercising any right or remedy shall operate as a waiver of that right or remedy. The company may update these terms from time to time, and the version applicable to a booking will be the version in force at the time the booking was confirmed unless a change is required by law.

11. Governing Law and Jurisdiction

These terms and any dispute or claim arising from or connected with them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If a dispute arises, both parties should first attempt to resolve it in good faith before taking formal legal action.

12. Acceptance of Terms

By proceeding with a booking for Man With Van Finchley, the customer confirms that they have read, understood, and accepted these terms and conditions. The customer also confirms that all information supplied is accurate to the best of their knowledge and that they are authorised to instruct the service. These terms apply to the extent permitted by law and do not affect any statutory rights that cannot be excluded or limited.